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iPhone X Series Repairs in Newport: Same-Day Fixes by Apple-Only Technicians

Cracked your iPhone X, XR, XS, or XS Max? Walk into iPhone Repair UK on Commercial Street in Newport city centre and most repairs are back in your hand the same visit, usually in 20 to 40 minutes. Free diagnostic, a fixed written quote before any screwdriver comes out, and a 12-month warranty on every repair. We are Apple-only specialists, so there is no guesswork, no upselling, and no unanswered questions.

The iPhone X Series covers 4 models in Apple’s lineup. This page covers what makes each model distinct, what we repair across the whole range, how much it costs, and what to expect when you walk in.
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About the iPhone X Series

The generation that killed the Home button and introduced Face ID.
The iPhone X (pronounced “ten”) launched in November 2017 as Apple’s tenth-anniversary iPhone and the first to carry a full-face OLED display, no Home button, and Face ID. It redefined the entire iPhone lineup and set the design language that is still visible on today’s iPhone 17 Pro Max. The following year, Apple fleshed out the generation with three more models: the iPhone XR (October 2018, the budget-tier LCD variant), the iPhone XS (September 2018, the direct X successor), and the iPhone XS Max (September 2018, the first ever 6.5-inch iPhone).

Together these four models form the first full Face ID generation, and they share the same core architecture: True Depth front camera arrays, Lightning ports, Qi wireless charging, A11 Bionic (iPhone X) or A12 Bionic (XR, XS, XS Max), and glass backs for wireless charging. The repair economics across the generation are excellent, with iPhone Repair UK’s from-price starting at £35 for both screens and batteries on the X, XR, and XS, and moving to £40 for the XS Max screen. Face ID preservation is central to how iPhone Repair UK approaches screen jobs on this generation.
Book Your iPhone X Series Diagnostic

iPhone X

Released: November 2017 · Starting storage: 64GB · UK launch price: £999
The first iPhone with Face ID, OLED, and an edge-to-edge display.
The iPhone X was Apple’s biggest design shift since the original iPhone. The 5.8-inch Super Retina OLED display runs at 2436 by 1125 pixels at 458ppi, with HDR10 and Dolby Vision support, and fills the entire front of the device apart from the top “notch” that houses the TrueDepth camera system for Face ID. The Home button and Touch ID are gone, replaced by swipe gestures and facial recognition.

Internally the X runs the Apple A11 Bionic (shared with the iPhone 8) paired with 3GB of RAM. Storage was 64GB and 256GB only. The rear camera is a dual 12-megapixel system (wide + telephoto) both with OIS, in a vertical orientation that was new to the iPhone. Lightning port, Qi wireless charging via the stainless steel and glass construction, IP67 water resistance.

For repair, the iPhone X was the first phone where the Face ID sensor assembly became a repair-critical component. The dot projector, IR camera, and flood illuminator all sit above the display, and a screen replacement that fails to transfer the original sensor assembly kills Face ID permanently. iPhone Repair UK transfers the original sensor on every X screen job.

Spec

Value

Display
5.8″ Super Retina OLED
Chip
A11 Bionic
ID
Face ID
Rear
Glass + wireless

iPhone XR

Released: October 2018 · Starting storage: 64GB · UK launch price: £749
The budget-tier Face ID iPhone with an LCD display and single camera, in colourful finishes.
The iPhone XR launched a year after the X as Apple’s accessible route into the Face ID generation. The display is a 6.1-inch Liquid Retina LCD at 1792 by 828 pixels, lower resolution than the X’s OLED but with the same True Tone, wide colour gamut, and Haptic Touch (Apple’s rebrand of 3D Touch for non-OLED displays).

The chassis moved to aluminium with a glass back, in six colour options (red, yellow, white, coral, black, blue), which was a notable departure from the premium stainless steel of the X. Internally the XR runs the Apple A12 Bionic, a step up from the X’s A11, with 3GB of RAM. The rear camera is a single 12-megapixel wide with OIS; Portrait Mode works through software despite the single lens. IP67 water resistance, Qi wireless charging, Lightning port.

For repair, the XR is the single most common iPhone X-generation device in iPhone Repair UK’s workshop. The LCD panel is the cheapest in the generation to replace at £35, the battery is the largest in the series (giving the longest life even after years of use), and the single camera module is less complex to repair than the dual-camera assemblies on the X, XS, and XS Max.

Spec

Value

Display
6.1″ Liquid Retina LCD
Chip
A12 Bionic
ID
Face ID
Camera
12 MP single

iPhone XS

Released: September 2018 · Starting storage: 64GB · UK launch price: £999
The direct iPhone X successor, with the A12 Bionic and better cameras.
The iPhone XS is the direct successor to the iPhone X, keeping the 5.8-inch Super Retina OLED, stainless steel and glass construction, Face ID, and dual-camera system. The headline upgrades are the chip (A12 Bionic, Apple’s first 7nm design), an improved IP68 rating (over the X’s IP67, so resistant to deeper water), and Smart HDR for the camera.

RAM moved to 4GB. Storage ran 64GB, 256GB, and 512GB (introducing the half-terabyte option to the iPhone). The rear camera stayed dual 12-megapixel (wide + 2x telephoto) with OIS on both lenses, but with a larger wide sensor and improved image processing from the A12.

For repair, the XS matches the X on almost every service process. Screens, batteries, Lightning ports, and camera modules are all interchangeable with the X in terms of workflow. iPhone Repair UK holds XS parts in stock on Commercial Street, with the same £35 from-price for screen and battery that applies to the X.

Spec

Value

Display
5.8″ Super Retina OLED
Chip
A12 Bionic
Water
IP68
Rear cam
12+12 MP

iPhone XS Max

Released: September 2018 · Starting storage: 64GB · UK launch price: £1,099
The first 6.5-inch iPhone, launching the Pro Max tier two years ahead of its official name.
The iPhone XS Max is the 6.5-inch sibling of the XS and effectively launched what would become the Pro Max tier of the iPhone lineup. The Super Retina OLED display is 6.5 inches at 2688 by 1242 pixels, the biggest ever on an iPhone to that point. The stainless steel chassis is larger and heavier, and the battery scales up accordingly for longer life.

Internally the XS Max matches the XS: A12 Bionic, 4GB RAM, IP68 water resistance, Lightning port, Qi wireless charging, Face ID via the TrueDepth camera. The rear dual-camera system is identical to the XS. Storage was 64GB, 256GB, 512GB.

For repair, the XS Max display is the most expensive component in the X generation to replace, which is why iPhone Repair UK’s from-price is £40 against the £35 of the X, XR, and XS. All other services are at the same from-price as the XS. The 6.5-inch OLED is particularly vulnerable to drops onto corners, where the glass can crack even with the screen protector in place.

Spec

Value

Display
6.5″ Super Retina OLED
Chip
A12 Bionic
Water
IP68
Launch
First 6.5″ iPhone

iPhone X Series Repair Prices

iPhone X Series Cracked Screen Repair

Walk-in iPhone X Series screen repair for cracked glass, ghost touch, dead pixels, lines across the panel, or a display that shows nothing at all. iPhone Repair UK fits a tested replacement, recalibrates where supported, and runs a full function check on handover. Most iPhone X Series screen jobs are done in 20 to 40 minutes while you wait.

Model

Price

iPhone X
From £35
iPhone XR
From £35
iPhone XS
From £35
iPhone XS Max
From £40
Learn more about our iPhone Cracked Screen Repair service

iPhone X Series Battery Replacement

If your iPhone X Series device drains fast, shuts down at 30 to 40 percent, feels warmer than it used to, or shows a Battery Service notification, the cell is on its way out. We fit a fresh iPhone X Series battery, calibrate the health reading, and run a full function test. Fitted while you wait, usually in 20 to 40 minutes, with a free battery health check first.

Model

Price

iPhone X
From £35
iPhone XR
From £35
iPhone XS
From £35
iPhone XS Max
From £35
Learn more about our iPhone Battery Replacement service

iPhone X Series Charging Port Repair

Loose cable, slow charging, or no charge at all on your iPhone X Series device? We clean, test, and fit a replacement Lightning port on the same visit, usually in 20 to 40 minutes. Lightning connector across every iPhone X Series model, with a 12-month warranty on the port and a fixed written quote before any work starts.

Model

Price

iPhone X
From £40
iPhone XR
From £40
iPhone XS
From £40
iPhone XS Max
From £40
Learn more about our iPhone Charging Port Repair service

iPhone X Series Back Glass Repair

Cracked rear housing on your iPhone X Series device restored on the same visit, usually within 60 minutes. Our laser-removal method breaks down the adhesive bond without heating the chassis, protects the internal wireless charging coil and NFC antenna, and keeps MagSafe working on handover where fitted. Free diagnostic and a fixed written quote before any work.

Model

Price

iPhone X
From £55
iPhone XR
From £55
iPhone XS
From £55
iPhone XS Max
From £55

iPhone X Series Camera Repair

Blurry iPhone X Series photos, cracked rear lens glass, autofocus hunting, or a front camera that will not turn on. We identify which module is failing, fit a tested replacement, and recalibrate the lens stack. Fitted while you wait, usually in 20 to 40 minutes, with a 12-month warranty on every camera module.

Model

Price

iPhone X
From £35
iPhone XR
From £35
iPhone XS
From £35
iPhone XS Max
From £35
Learn more about our iPhone Camera Repair service
Book Your iPhone X Repair

Most Common iPhone X Series Faults We See

Every generation has its own fault pattern. These are the issues walking through the iPhone Repair UK Newport workshop door most often for the iPhone X Series.

Face ID stopped working after a screen repair

The single most common Face ID failure cause. If the original TrueDepth sensor assembly was not transferred to the replacement screen, or was transferred incorrectly, Face ID is permanently disabled. iPhone Repair UK transfers the original sensor on every X-generation screen job.

OLED screen burn-in on the X and XS

After 5+ years of use, iPhone X and XS devices sometimes show visible burn-in from static elements (status bar, home indicator, keyboard). The only fix is a new OLED panel. XR owners do not see this because their displays are LCD.

Battery wear below 80 percent health

iPhone X batteries bought with the phone are now 7 to 8 years old and typically read below 70 percent in Battery Health. The phone throttles performance to compensate; a fresh battery restores day-one speed.

Rear glass cracked

The glass back on all four X-generation models is prone to cracking on drops. Laser-removal method preserves wireless charging and NFC. From £55 for all four models.

Charging port intermittent

After years of pocket wear, the Lightning port on X-generation devices often needs either a deep clean or a replacement. We check both for free; most cases are resolved same-visit.

Where to Find Us and Opening Hours

iPhone Repair UK is on Commercial Street in Newport, Wales, two minutes walk from Friars Walk and five minutes from Newport train station. Walk-ins are welcome, and most iPhone X Series repairs are started as soon as you arrive.

Opening hours:

Address: 39 Commercial St, Newport NP20 1HP

Monday to Saturday: 9am to 6pm

Sunday: 11am to 4pm

Call Us: 07424 623491

iPhone X Series Repair FAQs

Yes, provided the repair transfers your original TrueDepth sensor assembly to the new screen, which we do on every X-generation screen job. If the sensor assembly was previously damaged or has already been swapped by a non-specialist shop, Face ID cannot be restored.
The iPhone XR, by a comfortable margin. The LCD display is cheaper to replace than the OLEDs on the X, XS, and XS Max; the single rear camera is simpler than the dual systems; and the aluminium chassis is more forgiving than stainless steel.
The iPhone X stopped getting iOS updates at iOS 16. The XR, XS, and XS Max are supported through iOS 18. All four phones keep working indefinitely on their last supported iOS.
Yes. The fault is either the display itself or the display flex cable. We diagnose for free; most cases are resolved with a tested replacement panel from £40.
The TrueDepth array as a whole can be replaced, but Face ID itself is paired to the phone's logic board at the factory and cannot be re-enabled with a new dot projector. In practice, this means if the TrueDepth hardware is damaged, Face ID is permanently off even after the hardware is replaced.
From £35 for the X, XR, XS, and XS Max. Fitted while you wait in 20 to 40 minutes, with free battery health check first and a 12-month warranty.
Yes. The X carries an IP67 rating and the XS, XS Max, and XR carry IP68, but these seals weaken as adhesive ages. Bring the phone in powered off; ultrasonic board clean, 1 to 3 days turnaround, no fix means no fee.
Book Your iPhone X Series Repair Today
Walk into iPhone Repair UK on Commercial Street for a same-day or quick-turnaround iPhone X, XR, XS, or XS Max repair. Free diagnostic, fixed quote before any work, and a 12-month warranty on everything we fix.

Ring the counter or walk in. Say WEBFIX at the counter for 10 percent off your first repair.
Book Your iPhone X Repair Now

Walk in: 39 Commercial St, Newport NP20 1HP

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Since 2016, iPhone Repair UK has been Newport's dedicated Apple device repair specialist, focusing exclusively on iPhone and iPad repairs. Unlike general mobile repair shops, we don't repair other smartphone brands, allowing our experienced technicians to specialise in Apple devices. From screen and battery replacements to charging port, camera, and water damage repairs, we deliver fast, reliable service with quality workmanship and same-day repairs available for most devices.
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